Return

Return Policy

Thank you for shopping with us. We strive to ensure your complete satisfaction with your purchase. However, if you are not entirely satisfied with your purchase, we’re here to help. Please review our return policy outlined below.

Eligibility for Returns:

We offer an Open Box Delivery System to ensure complete satisfaction with your furniture purchase. At the time of delivery, customers may open the package in the presence of our delivery team to carefully inspect the product. If the product meets expectations and is accepted, it will no longer be eligible for return. In the rare case that the product does not meet your satisfaction during the delivery inspection, you may choose to return it immediately. Once the returned product is received at our facility, a full refund will be processed within seven working days

Initiating a Return:

To initiate a return, please contact our team within 7 days of receiving your order. You can reach us via email or phone, and we will provide you with instructions on how to proceed with the return.
Please provide your order number and a brief explanation of the reason for the return when contacting us. This information will help us process your return efficiently.

Return Shipping:

Customers are responsible for the cost of return shipping unless the return is due to our error or a defective product. We will provide a prepaid return shipping label.
We recommend using a trackable shipping service and purchasing insurance. We cannot guarantee that we will receive your returned item, and we are not responsible for items lost or damaged.

Refund Process:

Once your return is received within the 7 days of purchase and inspected, we will send you an email notification to confirm receipt of your returned item.
If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take some time for the refund to be processed and reflected in your account, depending on your payment provider’s policies.

Exchanges:

If you wish to exchange an item for a different size, a different color, or a different style, please contact our executive through customer support team to arrange for an exchange effortlessly.

We will assist you in processing the exchange and we will provide further instructions on returning the original item.

Non-Returnable Items:

Certain items are not eligible for return, including but not limited to:

Gift cards.
Downloadable software products.
Personalized or customized items.
Perishable goods.
Intimate or sanitary products.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately upon receipt of the product. We will work with you to resolve the issue promptly, whether through a replacement, refund, or store credit.

Policy Updates:

We reserve the right to update or modify our return policy at any time without prior notice. Any changes to our return policy will be reflected on this page.
It is your responsibility to review our return policy periodically to stay informed of any updates or changes that may affect your returns.
If you have any questions or concerns about our return policy, please don’t hesitate to contact our customer support team for assistance. We are committed to providing you with excellent service and ensuring your satisfaction with your shopping experience. Thank you for choosing us.